Technical Support Center T1-T4

KGPCo Technical Support Center services team comprised of professionals dedicated to providing 24x7x365 monitoring and maintenance support along with multi-directional Service Level Agreements with our ecosystem partners. Key services provided by KGPCo’s Technical Support Center & Service team include:

• Follow the Sun Support & emergency support
• Support for Network, Compute, Storage and OSV/ISV products
• Flexible Business & Engagement models to support customer demands
• RMA - Order and shipment tracking support
• Repair and re-kitting processes for specific types of units and use cases
• Ticketing System with Customer Web portal access and assistance & Feature request capture
• Reporting & Ticket Management with Vendor Liaison for 3rd party issues
• Tracking and review of key performance indicators
• Dispatch Management for Field onsite support
• Domestic Model with access to redundant service desk centers, including India
• White Box hardware platforms currently supported
• OEM Neutral Support
• Incident and problem management with Portal Access
• ITIL-based incident and problem management toolsets and processes utilized
• Secret Cleared security level access

Our proven methodology has a record of success aligning the optimal resources and services based on the requirements of our clients. We continuously demonstrate exemplary performance and innovation in our services delivery. We are committed to continuous improvement and delivering an exceptional level of satisfaction.

Contact a representative to learn more about KGPCo's Technical Support Center.